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North America

Find answers to common questions about making a purchase, managing your account, and more.

Find our complete shipping policy and instructions for returning or exchanging a product.

Quickly access your order status using your order number or email address and postal code.

Learn how to locate codes that may be required to complete your purchase.

Get in touch with the HERE Customer Support team via phone or online contact form.

Learn how you can report road changes and more using the HERE Map Creator app.