FREQUENTLY ASKED QUESTIONS



1. Why do I need to buy a map update?
2. How does the navigation system work?
3. Can I play DVD movies or audio CDs with my navigation system?
4. Is the navigation system available in any other language?
5. Can I use a different mapping database in my navigation system?
6. How do I hide or display map icons?
7. What map coverage does my navigation system provide?
8. Can my navigation system provide coverage for Alaska?
9. Can my navigation system provide coverage for Mexico or Canada?
10. How can I find out what cities or areas are covered by my navigation system?
11. What is meant by verified and unverified roads?
12. Can my navigation system provide routing information for addresses or places in unverified areas?
13. When using my navigation system, why aren't all roads named?
14. Why isn't my address included in the navigation system database?
15. What is the fastest, easiest way to find an address?
16. How do I delete addresses?
17. What functions can the Voice-Activated Command System control?
18. My navigation system talks to me. Does this mean I have a Voice-Activated DVD Navigation System?
19. Sometimes the system does not properly recognize a spoken command. What can I do to improve the system's performance?
20. When will the next DVD update be available?
21. How often do I need to purchase an updated navigation-system DVD disc?
22. What are the main differences between the DVD my system uses now and the update disc?
23. How can I tell which navigation system DVD version I am currently using?
24. Will an update DVD be compatible with my vehicle?
25. If I install an update DVD, will I lose any of my personal information?
26. Are replacement or update DVDs available at my dealership, or are they purchased elsewhere?
27. What is the price of an update or replacement DVD?
28. When will my order ship?
29. If I'm not happy with my new DVD, can I reinstall my previous disc?
30. What is the return policy for update or replacement DVDs?
31. Occasionally, I see white dots on the screen. Is something wrong with my navigation system?
32. I forgot my PIN or have a previously owned vehicle with an existing PIN. How can I retrieve an old PIN or enter a new one?
33. If I have a problem with my navigation system, where should I have it repaired?
34. How do I obtain technical advice about my navigation system?
35. How do I obtain technical advice about HERE maps?



1. Why do I need to buy a new map update?
In your neighborhood and around the world, roads, streets and highways are constantly changing. HERE's regular updates include critical, fresh details about the road network. With a new map update you can know that you have the latest information available for your GPS navigation system, providing you with more-accurate routing and a more enjoyable navigation experience.

2. How does the navigation system work?
The Acura Navigation System receives signals from Global Positioning System (GPS) satellites and sophisticated vehicle sensors. A powerful computer in your vehicle then analyzes this data to pinpoint precisely the vehicle's location. In addition, the navigation system's DVD contains an immense database of maps, plus millions of points of special interest (POI).

3. Can I play DVD movies or audio CDs with my navigation system?
No. Your navigational system was designed to provide navigational assistance only.

4. Is the navigation system available in any other language?
No. The U.S. navigation system is only available in English.

5. Can I use a different mapping database in my navigation system?
No. The system is not designed for other navigation programs or databases.

6. How do I hide or display map icons?
The system allows you to hide or display most icons, including ATMs, gas stations and restaurants. To do this, go to the "Setup" screen, select "Show Icons On Map," then choose the icons you wish to display or hide.
Note : Some icons cannot be hidden. These include schools (small buildings with a flag), hospitals (Red Cross) and Acura dealers. For complete details on icons, refer to the navigation system owner's manual.

7. What map coverage does my navigation system provide?
The system provides coverage for verified and unverified roads within the 48 contiguous United States.

8. Can my navigation system provide coverage for Alaska?
The Hard Disc Drive (HDD) navigation system provides a map of Alaska for the Brown, Green and Yellow products.

9. Can my navigation system provide coverage for Mexico or Canada?
No. Coverage for these states is not provided by the system.

10. Who can I contact with detailed technical questions or detailed map coverage questions?
The Acura Navigation Center cannot answer detailed technical or coverage questions. For help with technical of coverage issues, consult Acura Client Relations at 1-800-382-2238.

11. What is meant by verified and unverified roads?
Verified roads have been thoroughly researched and accurately mapped. Early DVD versions included verified street information (shown as dark colors) for major metropolitan areas and the main roads connecting them to smaller cities - but did not include details on posted speed limits, one-way streets, addresses, etc.
Later DVD versions (Version 2.11 and above) included verified information about metro- area streets: posted speed limits, one-way street address, and address information, etc.
Unverified roads have been less accurately mapped. Shown as light brown on the display, they include most of the smaller cities and rural areas of the continental U.S. Navigation information on these roads may be less detailed. For example, the street information may lack posted speed limits, whether a street is one-way or not, some address information, etc.

12. Can my navigation system provide routing information for addresses or places in unverified areas?
Yes. The driver can choose between a blue-dotted "vector line" that points toward the address or destination, or full navigation routing that includes cautions. The choice can be made in the "Setup" screen, under "Unverified Routing."

13. When using my navigation system, why aren't all roads named?
In verified metropolitan areas (dark-colored streets), most roads are named. Occasional errors may result from name changes, street closures or the addition of new roads that have not yet been included in the database.
In unverified areas (light brown-colored streets), street names may be missing due to roadway construction, and some roads such as highway off-ramps and service roads may appear on the map as "Unnamed Road."

14. Why isn't my address included in the navigation system database?
While every effort was made to provide a complete address database, not every address was available at the time of DVD authoring. An address located within a "verified" metropolitan area (dark-colored streets) may have been omitted because the area is located in a new subdivision, or there was a road-name change. Roads, street names and addresses located in an "unverified" area (light brown-colored streets) may be incomplete, missing or not shown accurately on the map due to roadway construction or other causes.While every effort was made to provide a complete address database, not every address was available at the time of DVD authoring. An address located within a "verified" metropolitan area (dark-colored streets) may have been omitted because the area is located in a new subdivision, or there was a road-name change. Roads, street names and addresses located in an "unverified" area (light brown-colored streets) may be incomplete, missing or not shown accurately on the map due to roadway construction or other causes.

15. What is the fastest, easiest way to find an address?
When using the keyboard to locate an address, enter the state first-this will reduce the number of selections to choose from-then enter the city and street name.
The menu option "Map Input" can also be used to find a city, by jogging the joystick to select the address. And also remember that some cities may not be included within a larger metropolitan area.

16. How do I delete addresses?
If the address is in your "Previous Destinations" list, go to the "Setup" screen, select "Previous," then touch the address (or addresses) you wish to delete. Touch "#all Addresses" to remove all addresses displayed.
Note: If you accidentally delete all addresses, touch "Cancel" (before exiting the screen) to restore them.
If the address is in your "Personal Address" list, go to "Setup," touch "Edit Personal Address" and follow the screen prompts.
The system can hold up to 20 previous destinations and will automatically delete the oldest entry as each new destination is entered. For more information on this and other address features, see your navigation system owner's manual, or consult your Acura dealership.

17. What functions can the Voice-Activated Command System control?
No. This navigation system is not equipped with voice activation.

18. My navigation system talks to me. Does this mean I have a Voice-Activated DVD Navigation System?
No. Your navigation system is not equipped with this feature. The voice heard while driving is the system providing guidance enroute to a destination. Volume can be adjusted in "Setup."

19. Sometimes the system does not properly recognize a spoken command. What can I do to improve the system's performance?
No. This navigation system is not equipped with voice activation.

20. When will the next DVD update be available?
Update DVDs are usually released in the fall of each year.

21. How often do I need to purchase an updated navigation-system DVD disc?
Purchase of an update DVD is optional and not required for continued operation of your navigation system.
However, update DVDs offer a wealth of features and new information you may find helpful.

22. What are the main differences between the DVD my system uses now and the update disc?
The mapping database team is constantly reviewing unverified areas, and converting them to more accurate detailed coverage. See the latest "map coverage" link, or the "Update History" link for a summary of the major cities added each year.
The Points of Interest (POI) database is constantly being refreshed. The refresh rate varies from area to area.

23. How can I tell which navigation system DVD version I am currently using?
The version number is on the DVD inside your navigation-system unit. To obtain this number, carefully remove the DVD, and note the version number (Ver: x.xx) near the bottom of the DVD label. For information on how to remove the DVD, refer to the navigation system owner's manual ("DVD Removal") or consult your Acura dealership.

24. Will an update DVD be compatible with my vehicle?
Yes. The latest version DVD will work in any Acura vehicle with a non-voice- activated navigation system with a black DVD. This update will not work in a voice-activated navigation system.
Note: Orange, black, white and turquoise-labeled DVDs are not interchangeable.

25. If I install an update DVD, will I lose any of my personal information?
Personally entered information, such as "#address Books," "PINs" or "Previous Destinations," will not be affected by the update. However, some basic "Setup" adjustments such as "Volume" or "Brightness" may be reset to factory specification.
There is no method to “back-up” or save personal information.

26. Are replacement or update DVDs available at my dealership, or are they purchased elsewhere?
Dealerships do not stock these items but may order the disc as a courtesy for you. Replacement and update DVDs may be ordered online at www.acuranavi.com. An update disc may also be ordered by calling the Acura Client Services at 1-888-628-6270. Please note the operators cannot answer detailed technical or coverage questions. For help with technical or coverage issues, consult Acura Client Services at 1-888-549-3798.

27. What is the price of an update or replacement DVD?
Your update or replacement DVD is $149 plus tax and shipping.

28. When will my order ship?
Orders placed by 11:30 a.m. Pacific Standard Time will be processed and shipped that same day. Delivery time depends upon the shipping method you select.

29. If I'm not happy with my new DVD, can I reinstall my previous disc?
Yes. Your previous disc can be reinstalled, but your dealer must perform the procedure. There may be some loss of personal information entered while using the new DVD.

30. What is the return policy for update or replacement DVDs?
To return a product, call the Acura Client Services at 1-888-628-6270

Request a Return Authorization Number
Clearly print the authorization number on the outside of the package.
Ship the product via courier service or insured mail. Insure the package and keep the receipt. For your protection we suggest you retain the tracking number of the shipment in the unlikely event your product is lost in transit. HERE is not responsible for lost packages.
Return the package, with proof of purchase, in original container to the address provided by the Acura Navigation Center.
If the carton has been damaged during shipping a claim must be made to FEDEX at 1-800-463-3339 or (1-800-goFedEx) or on-line at FEDEX.com


Note: The Acura Navigation Center cannot answer detailed technical or coverage questions. If you have any questions, please consult Acura Customer Service at 1-888-549-3798.

31. Occasionally, I see white dots on the screen. Is something wrong with my navigation system?
No. Your system is operating properly. The white dots you see are off-road tracking dots that illustrate your path when driving a Pilot off of a mapped road. Also known as the “breadcrumbs”, these dots allow you to later retrace the route back to a mapped road. They can be turned on or off at the "Setup" screen under "Track Off-Road Position."

32. I forgot my PIN or have a previously owned vehicle with an existing PIN. How can I retrieve an old PIN or enter a new one?
An old PIN cannot be retrieved. If you forget your PIN, have a vehicle with a previous PIN, or wish to enter a new one, your Acura dealership will have to install it and reset the system for you.
Note: A PIN is optional. If you decide to use one, it's advisable that you record it somewhere.

33. If I have a problem with my navigation system, where should I have it repaired?
All repairs should be performed by an authorized Acura dealership.

34. How do I obtain technical advice about my navigation system?
We suggest that you contact the manufacturer to obtain support advice on your navigation system

35. How do I obtain technical advice about HERE maps?
You can contact us by email to obtain support advice on your HERE map updates

 

 

Back

Top of Page